Orca

Every question tradies ask us

Straight answers, no waffle. If yours isn't here, call the number — it's answered by the product.

Frequently asked questions

Do I keep my number?

Yes. Your number stays yours. You set up call forwarding with your carrier — usually a quick code you dial once — and your phone starts answering itself. No new number, no new business cards, no telling customers anything changed.

What does it sound like?

Like a real receptionist, not a robot menu. It greets callers by your business name, talks naturally, and handles the back-and-forth of booking a job. Call the demo line — 07 5636 5055 — and hear it answer yourself.

What happens if two people call at once?

Your AI takes them both. On Solo, a second caller queues briefly or overflows to a number you choose. On Crew, up to five callers at once. On Unlimited, that's our problem, not yours — it just handles it.

What if it doesn't know something?

It doesn't guess and it doesn't make things up. It takes a detailed message — name, number, what they need — or transfers the caller to you, whichever you set up. You get every message by text and email.

How fast is setup?

Most lines are live within a week. One call to learn your business, we build and test your AI against real scenarios, then you flick on call forwarding. You're not doing the setup — we set it up with you.

Can I cancel anytime?

Yes. No lock-in, no contract, no exit fee. Cancel with one call or email and your forwarding comes off. Your number was always yours.

Is my data safe?

Your data is handled by HankinCore Pty Ltd, an Australian company (ABN 26 259 814 462) based on the Gold Coast. Call details are stored securely and never sold. Full details on our privacy page.

How much does it cost?

Solo is $200/mo, Crew is $945/mo, Unlimited is $1,195/mo — all AUD, plus a $295 one-off setup. Extra minutes, if you ever want them, are 65c/min and only with your opt-in. No hidden anything.

What are the extra minutes charged at?

65c per minute on Solo and Crew — and only if you opt in first. If you never opt in, your AI just tells you when you're close to your limit instead of racking up charges. No bill shock, by design.

Does it work after hours?

That's the whole point. 6am, 6pm, Saturday, the 2am emergency call — your AI answers every call, every day. You wake up to a diary that's already filling in.

Can it book jobs into my calendar?

Yes. Your AI checks your availability and books the job straight into your diary, then texts and emails you the details. Callers get a time; you get a notification.

What if I want to take some calls myself?

You can. Set your phone to ring you first and only forward to your AI when you don't answer — or forward everything and let it handle the lot. You choose, and you can change it any time.

Does it work for my trade?

Plumbers, sparkies, aircon, builders, roofers, pesties — if your customers call you to book work, it works. Any service business where a missed call is a lost job.

Is there a lock-in contract?

No. Every plan is month to month. If it's not paying for itself in booked jobs, you shouldn't be paying for it — cancel anytime.

Set up your demo — 07 5636 5055

No lock-in · Cancel anytime · We set it up with you