Orca
Call 07 5636 5055

Terms of service

Last updated October 2026. The plain-English version of the deal between you and HankinCore Pty Ltd.

The service

Orca is an AI receptionist service provided by HankinCore Pty Ltd (ABN 26 259 814 462). It answers calls on your number via call forwarding, takes messages, books jobs into your calendar and transfers callers — all under the rules you set. Calls are answered by software, not a person, and transcripts and summaries are machine-generated. Check anything that matters before acting on it.

Plans and billing

  • Plans are billed monthly in advance, in Australian dollars, by HankinCore Pty Ltd.
  • Current plans: Solo $200/mo, Crew $945/mo and Unlimited $1,195/mo. All amounts are in Australian dollars and exclude GST; GST is added at invoice. Enterprise plans are priced case by case.
  • A $295 one-off setup fee applies to standard plans.
  • Extra minutes on Solo and Crew are charged at 65c/min only where you have opted in. If you never opt in, you are never charged for extra minutes.
  • All plans are month to month. No lock-in.

Cancellation

Cancel any time by phone or email. Your service runs to the end of the current billing month, then stops. No exit fees. Your phone number always remains yours.

Your number

You keep your phone number at all times. Call forwarding is controlled by you through your carrier and can be switched off at any time. If you stop forwarding, your phone rings as it always has.

Your obligations

  • Tell your callers that their calls are answered by AI and may be recorded and transcribed.
  • Use the service lawfully — no fraud, no harassment, nothing illegal.
  • Keep your call forwarding set up with your carrier so the service can answer.
  • Give us accurate business details — your AI can only answer well with the facts you give it.

Service availability

We run the service with care and fix problems fast, but we do not guarantee uninterrupted availability. The service may be affected by outages at carriers or our providers that are outside our control. We will always work to restore service as quickly as we can.

No guarantee of booking outcomes

Your AI answers and handles calls under the rules you give it. It doesn't replace your judgement on pricing, safety or which jobs you take — those calls stay yours.

Your data

Call recordings, transcripts and caller details are handled under our privacy policy.

Liability

To the extent permitted by law, our total liability for any claim relating to the service is capped at the fees you paid us in the 3 months before the claim. Nothing in these terms excludes rights you have under the Australian Consumer Law that can't be excluded.

Governing law

These terms are governed by the laws of Queensland, Australia.

Changes

We may update these terms from time to time. Material changes will be emailed to you before they take effect. Questions: call 07 5636 5055 or email contact@hankincore.com.